Desktop and Network Support Technician

server and cables

Ideal for Small IT Businesses requiring short term assistance / cover / skills resource and SME's needing ad hoc IT support.

Manchester, NE.Cheshire, W.Derbyshire. Exceptionally Liverpool, Preston, Sheffield, Leeds, Stoke-on-Trent.


Key Current Skills

Desktop Installation & Support: PC, Windows XP, 7 & 8, Microsoft Office and Open Office.

Data Networks and Security including: Ethernet Switching, Virtual LAN's, IP Routing and Subnetting, Firewall Rules, Physical Patching and Wireless Networks.

Build and Configuration of pfSense (Open source router/firewall) and Netgear managed switches.

Telephony: NEC SV8100 PBX extension services administration; Installation & Configuration of IP & Internet (SIP) Telephones.

User Administration via Active Directory and Exchange Server.

Audit and Documentation of IT and Telephony Assets and Configuration.

Administration of Building Access control using Paxton Net2.


Other Skills

A good appreciation of the commercial considerations of IT activities.

An awareness of the Business impact of Security and Service issues.

Familiarity with controlled documentation production, issue and change.

An ability to build excellent relationships, winning respect and co-operation.


Previous Experience

I am often able to draw on experience from > 25 years in IT with BT and Computacenter to contribute to design decisions, risk analysis and problem resolution.

As a Technical Deployment Manager and Infrastructure Network Designer I had an appreciation of Server Build and Storage and Backup solutions to a level which facilitated effective working with design, build and specialist support engineers. I had a high level of familiarity with Server Virtualisation concepts and principles using Solaris, VMware and HPUX within a secure Datacentre infrastructure environment.

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Relevant Qualifications and Accreditations

Cisco Certified Network Associate (CCNA) 2006
Association for Project Management Practitioner (APMP) 2002
Higher National Certificate: Electrical and Electronic Engineering [Distinction] Dept Ed & Sc.